Refund Policy

Last updated: March 7, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Return

Item must be unused and in original condition
Must include original packaging and tags
Receipt or proof of purchase is required

How to Start a Return

Note: Items sent without prior return approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.

Non-Returnable Items

Perishable goods (food, flowers, plants)
Custom or personalized items
Personal care products
Hazardous materials or flammable goods
Sale items and gift cards

Exchanges

The fastest way to get the item you want is to return your current item and place a new order after approval.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return within 14 days for any reason. Items must be unused, with tags and original packaging.

Refunds

Once your return is received and inspected, we will notify you. If approved, refunds will be processed to your original payment method within 10 business days.

If more than 15 business days have passed after approval, contact us at glametry.official@gmail.com.